when it comes to flooring


These terms and conditions apply to use of the flooringone.co.uk Web Site. By accessing this Web Site and/or placing an order You agree to be bound by these Terms and Conditions. Please read through the Terms and Conditions carefully and then print a copy for future reference.

The use of cookies on this site.

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These terms & conditions do not affect your statutory rights.

1. Basis of Contract
1.1 Any reference to “Web Site” is to the web site located at the URL flooringone.co.uk. “We, Us, Our, Ourselves” means Flooring One. “You, Your, Yourself” means the person who uses the Web Site to purchase Goods. “Goods” means the goods available for purchase on Our Web Site and ordered from Us by You.
1.2 These terms and conditions shall govern the use of Our Web Site and the purchase of Goods to the exclusion of any other terms and conditions, except the returns policy, accessed by a link on the Web Site.
1.3 These terms and conditions supersede all terms and conditions and shall replace any terms and conditions previously notified to You.
1.4 No variation to these terms and conditions shall be binding on Us unless agreed in writing between You and one of Our authorised representatives.
1.5 Our employees and/or agents are not authorised to make any representations or warranties concerning the Goods unless confirmed by Us in writing.
1.6 You acknowledge that You do not rely on any representation and/or warranty that has not been made in accordance with these terms and conditions.
1.7 We may modify these Terms and Conditions at any time. Therefore, each time you purchase Goods from Our Web Site you should read these Terms and Conditions carefully.
1.8 You should print off and keep a copy of these terms and conditions, being Our Contract with You, for Your records.
1.9 Please note that any details and/or specifications of the Goods produced by Us (including but not limited to any photographs of the Goods) are intended as a guide only and only give a general approximation of the Goods. For example, the actual colour of the Goods may vary from the colour in the accompanying photograph depending on Your monitor display.

2. Liability
2.1 We shall have no liability to You for any loss of profits, business or revenue, damage to goodwill, economic and/or a loss that was not reasonably foreseeable at the time You entered into this Contract.
2.2 Nothing in this Contract shall exclude or limit Our liability for death or personal injury due to Our negligence, fraud and/or any of Your statutory rights which may not be excluded or limited due to You acting as a consumer and/or due to any applicable law. Any provision, which would be void under any consumer protection legislation or other legislation, shall, to that extent have no force or effect. For further information about Your statutory rights, please contact Your Local Authority Trading Standards Department or Citizen’s Advice Bureau.
2.3 We do not guarantee that Our Web Site will be compatible with Your PC, and We accept no liability for any corruption or loss of data held on Your PC or any liability for any other loss or damage of any kind caused to Your PC resulting from the use of Our Web Site.

3. General
3.1 No waiver by Us of any breach of this Agreement shall be considered as a waiver of any subsequent breach of the same provision or other provision.
3.2 If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.
3.3 We shall have no liability to You for any delay in performance to the extent that such delay is due to any event outside Our reasonable control including but not limited to acts of God, war, civil war flood, fire, epidemic, utility disruption, embargoes, labour disputes, subcontractor delays, strikes, lock-outs, insurrection, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If We are affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.
3.4 All third party rights are excluded and no third party shall have any right to enforce this Agreement.
3.5 The laws of England and Wales shall govern the contract between Us and any dispute between Us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract.

4. Our Details
Registered Office: Cranmore Park, Cranmore Avenue, Shirley, Solihull, West Midlands, B90 4LF. FLOORING ONE is a trade mark of CCA global Partners Inc and is used under license
4.1 If You are unhappy with any aspects of the service and/or Goods that We have provided to You or have any comments regarding the service, please contact Us by writing to Us at the contact details set out in the details above.
We will endeavour to respond promptly to all communications.

Privacy Policy

5. Introduction
5.1 We are committed to safeguarding your privacy. The information that you provide to us will only be used in accordance with this Privacy Policy. This Privacy Policy is intended to help you understand what information may be gathered from you and how we will use it.
5.2 By using this website (”Web Site”) you consent to us using your information in accordance with the terms of this Privacy Policy. This Privacy Policy does not apply to third party sites.
5.3 If we amend this Privacy Policy we will post the changes on this page so that you are always aware of what information we collect and how we use it. Therefore, we recommend you review this Privacy Policy regularly.
5.4 We do not accept any liability for and this Privacy Policy does not apply to any content or information contained in or collected from or submitted to any third party site that you access via any link from the Web Site.

6. What Personal Information do We Collect?
6.1 If you submit a query to us, we will store your contact details, including your e-mail address.

7. How is Your Personal Information Used
7.1 The personal information that you provide to us will be used:
7.1.1 to contact you, if necessary, about your order;
7.1.2 to deliver goods that you have purchased;
7.1.3 to inform you by email of the progress of your order; and
7.1.4 to respond to you about any queries you submit.
7.2 If you wish any or all of your personal information submitted to be removed from our database at any time; or
7.2.1 wish to update or correct any inaccuracies in the personal information We hold about you please contact us using the contact information accessible from this Web Site.

8. Passing of Information to Third Parties
8.1 Your information will only be passed to third parties:
8.1.1 if it is necessary for the performance of the services you have requested; or
8.1.2 if such third parties are the Police or any other regulatory or Government authority where we are legally required to do so;
8.1.3 if such disclosure is to any one to whom we transfer or may transfer our business and/or our rights and duties under our contract with you; or
8.1.4 if you have consented for us to pass your information to third parties for marketing purposes.

9. Call Monitoring and Recording
9.1 We may monitor and/or record telephone calls in order to improve our services.

10. Data Protection
10.1 We comply with the requirements of all data protection legislation in force in England and Wales from time to time. You have the right to receive a copy of the information we hold about you on written application. This will be information you have specifically provided to us during your visits to the Website or during the phone call. If you would like a copy of it please contact us using the contact information accessible from this Web Site. We are entitled to charge the current statutory fee for providing you with such information.